Part Sales Invoice & Warranty Claim statuses

Part Sales Invoice & Warranty Claim statuses


Part Sales Invoice & Warranty Claim statuses

Open - Means the transaction is in progress and should be completed with in 24 hours. This status reduces Qty Available.

Quote - When a customer is doing price comparisons. This does not affect inventory.

Wait For Parts - When items on the sales invoice must be ordered because the dealer is out of stock. Item that have zero available will increase the qty reserved, otherwise Qty Available is reduced.

Seek Approval - To confirm that some one is paying the bill. This status reduces Qty Available.

Completed - All Items on the invoice are available and waiting for the customer to pick up the items. This status reduces Qty Available.

Capped - Invoice is being charged against a specific Deal in the sales department and all items are ready for delivery. This status reduces Qty in Stock.

Charge on account - All Items have been delivered and the customer has charged to his account at the dealership. This status reduces Qty in Stock.

Paid – Items on the invoice have been delivered and the customer has paid in full. This status reduces Qty in Stock.

Cancelled - Invoice is closed all items returned to inventory. Qty Available and Qty in Stock will be return to the values that were there prior to the start of the Sales Invoice.

Warranty Claim Status

Open - Warranty Claim is being worked on no impact on inventory.

Submitted - The warranty claim has been sent to the Warranty Company for review, no impact on inventory.

Return with Errors - The Warranty Company has reviewed the claim and has returned it because of problems with the information, such as Mileage is wrong or the VIN is incorrect. No impact on inventory

Accepted - The Warranty Company has accepted that claim and is willing to pay on the claim. No impact on inventory.

Hold for Parts - The warranty company has requested that damaged parts be return to them for inspection. No impact to inventory.

Hold For Info - The Warranty Company has requested more information about the issue. No Impact to inventory.

Approved - The Warranty Company has agreed to pay the Warranty Claim. Qty in Stock is reduced and A/R is created in accounting.

Denied - Warranty Company has denied the Warranty Claim. No impact to inventory.

Cancelled - If the warranty claim is cancelled after the Service Order is closed there is no impact on inventory and problems will be created because you cannot start another warranty claim.

Note: The reason most of the Warranty Claim Status do not impact inventory is that the items on a warranty claim are removed from Qty Available when they are placed on the Service Order prior to the creation of the warranty Claim.

Contact support for more information: 
North America - 855.322.1217 
Australia/Asia Pacific - 61.2.9037.2450 extension 2 
Fax Line - 866.896.1045 (notify support@dealervu.com when faxing documents)